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Terms & Conditions

Pepixel

Terms & Conditions

You acknowledge and accept that by using this Website, you agree to be bound by these Conditions of Use.

Printing
All our designs have been test printed on high quality photo paper and have been approved to our Standard before uploading. Colours may vary slightly from what you see on your screen to the finished product due to different monitor settings and resolutions. Please understand that colours will vary from different printers and from store to store. 

Photos
You choose to proceed with a photo that our designer has recommended against and you are unhappy with the final product, we will not offer a refund.

Proofing & Payment
All orders must be paid for in full before any work commences. All orders will also have GST included to the total during the checkout process. Please check proofs carefully as once a customer approves their proof, no responsibility will be taken by Pepixel for any errors in design. This includes typos and spelling errors. Pepixel will offer 4 Stages, a). Proof, b) 1st Revisions  c) 2nd revision (if needed) d) Final. Please note if you require more revision after the 2nd revision, a fee of $5.00 AUD will apply.

If your order requires customisation. These will be charged accordingly.

By making your purchase you agree that we may use your sample invitation/thank you card to display on our website & social media (all personal details will not be legible).

Rush Service
Your proof will be sent to you 24hrs (business days) from you order date and time. 

 

Copyright
Pepixel owns the copyright in all texts, graphics and layouts ("Material") on this Website. You must not copy, modify, transmit or distribute any Material on this Website. You acknowledge that you do not acquire any ownership rights by downloading Material from this Website. If a photograph has been taken by a professional, the photographer owns that Copyright unless you have a written agreement that states otherwise. By agreeing to these Terms & Conditions, you accept that you have written permission to reproduce and distribute the photograph and indemnify Pepixel from any liability associated with the photograph that you have uploaded. Any poem’s/wording taken from any form of media is the sole responsibility of the consumer and Pepixel will not be liable for any copyright breached.

Pepixel reserves the sole right to either change, modify, delete or add any Material on the Website or discontinue your access to the Website including any features on it at any time with or without notice to you. Modifications may include, but are not limited to, changes in the services and/or products listed and/or the prices of such services and/or products.

Cancellations
If we have not commenced working on your order, then there is no charge for cancellation. No refund will be given if an order is cancelled after proofing has been given and the file has been sent.

Pricing
1. All prices are in Australian Dollars (AUD$).
2. All prices are subject to change without notice

Invitations Printed by Pepixel
Production for printed invitations takes 2-3 business days
.
All of our goods are shipped from Melbourne, please take into consideration the delivery lead time for shipping. 1-2 days Melbourne, Sydney, Adelaide, Brisbane, 2-5 days for regional areas, 5-7 days for Perth, 7-10 days to remote areas. Pepixel Invitations makes every effort to deliver your product according to the estimated delivery times provided above. The estimated delivery times are in business days (Monday to Friday) excluding public holidays. Although every effort is made to ship your order according to the estimated delivery times provided. Estimated ship times may change due to changes in supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please contact us here.

We will use our reasonable efforts to deliver your products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame. In all cases once items or orders leave our dispatch the exact delivery time is out of the control of Pepixel. Accordingly, Pepixel cannot and will not be held responsible for any delays in delivery or any alleged loss or damage caused by circumstances outside of Pepixel’s control resulting in delayed deliveries.

For international orders we ship via Registered International Mail

Damaged in Transit
Pepixel puts in the utmost care into packing items so that they arrive undamaged, however on very few occasions items can get damaged in transit that are beyond our control.  If this happens please email through photos of the damaged item and packaging for review. When Pepixel has assessed that a product is damaged, return shipping will be arranged at the expense of Pepixel we will than arrange to replace the product.

Limit to time frame for return
You have 4 days to notify Pepixel of an issue regarding a delivery. Please open and inspect your invitations in detail and notify us if there are any issues here

Privacy and Security

At Pepixel we understand that you value your privacy and wish to have your personal information kept secure. We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988. http://www.oaic.gov.au/privacy/privacy-act/privacy-regulations

Pepixel does not share information about you with other third parties without your permission.

Pepixel collects personal information, for example your name, your phone number and your email address, where you have provided it for feedback or subscription purposes.

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